Senior Manager, Programs

Role Overview

• Lead and support strategic and tactical planning for a rare disease client program
• Provide leadership to Program Managers and team members to ensure program objectives are met
• Oversee operational planning, including budget, utilization, profitability, staffing, and performance tracking
• Support financial management, including profit and loss responsibility, invoicing, expenses, contracting, purchasing, and vendor oversight
• Prepare and review monthly billing reports for client invoicing
• Manage strategic client relationships and support account management activities
• Partner with senior leadership to enhance existing programs and support business growth
• Present operational and performance updates to executive leadership as required
• Identify opportunities for process optimization, quality improvement, and service enhancement
• Support forecasting, staffing, new business development, and client service planning
• Assist with proposal development, contracting, pricing, and client presentations
• Monitor industry trends and relevant legislative developments impacting pharmaceutical services
• Develop performance standards for Managers and measure progress against expectations
• Provide coaching, performance management, annual reviews, objective setting, and development planning for direct reports
• Collaborate with internal and external subject matter experts to support program success
• Ensure services are delivered accurately, completely, on time, and in alignment with quality expectations
• Identify risk areas and support proactive mitigation and continuous improvement plans
• Ensure all Adverse Events are reported to the appropriate units or departments
• Complete other related duties as required

Requirements

• University degree in science, healthcare, or a related discipline, or an equivalent combination of experience and education
• At least 5 years of experience in the pharmaceutical or biotech industry
• At least 2 years of people management experience
• At least 1–2 years of client management experience
• Strong understanding of pharmaceutical services, specialty programs, or patient support operations
• Experience leading teams and managing program performance
• Strong business, financial, analytical, and operational management skills
• Bilingual French/English skills are considered an asset.

Benefits

• Benefits that focus on physical, emotional, financial, and social aspects of wellness
• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Opportunities for mentorship programs, employee resource groups, and volunteer activities