Act as a liaison between the customers and development team
Work closely with clients to understand their feedback and business needs
Provide expert guidance, and deliver exceptional service throughout their journey
Act as a trusted advisor and advocate for clients, ensuring they fully leverage products/services
Initiate and conduct NPS surveys to collect feedback from customers
Analyze the data to understand overall customer sentiment and identify trends
Follow up with customers who provide low NPS scores to understand the reasons
Reach out to customers who provide high NPS scores to thank them for their feedback
Collaborate with cross-functional teams to develop action plans and make improvements

Bachelor's degree in business, marketing, or a related field (or equivalent practical experience)
Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, Call Center Management or Client Relationship Manager
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Strong problem-solving skills and a proactive approach to finding solutions
Ability to analyze data and derive actionable insights to drive customer success
Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively
Strong business acumen and understanding of how to drive customer value and ROI
A positive attitude, adaptability, and a willingness to learn and grow

Make a positive impact on patient care by providing the best available medical practice solutions
Join a successful and continually growing USA-based company established in 1999
Become part of a team-oriented environment

Client Success Manager

Key skills