YQN LogisticsRemote
Customer Success Manager（Remote）
United States of America
Full Time
2 hours ago
$80,000 - $120,000 USD
No H1B
Key skills
Customer SuccessAccount ManagementClient ServicesLogisticsTransportation3PLSupply ChainE-commerceMicrosoft OfficeGoogle WorkspaceCRM systemsBilingual EnglishChineseOrganizational abilitiesCRMLeadershipCommunication
About this role
YQN Logistics is a leading international logistics online services platform, and they are seeking a proactive and customer-oriented Customer Success Manager. This role is responsible for managing customer relationships, ensuring satisfaction, and coordinating communication between clients and internal teams to drive account retention and resolve operational issues.
Responsibilities:
- Manage day-to-day communication with assigned customers via email, phone, and online meetings
- Build strong long-term relationships with clients and act as the primary point of contact
- Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
- Proactively identify customer needs, issues, and business opportunities
- Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
- Track and follow up on customer requests, escalations, and service issues
- Conduct regular business reviews and provide operational updates to customers
- Support onboarding and training for new customers
- Maintain accurate records in CRM systems and internal tracking tools
- Collect customer feedback and collaborate with leadership to improve processes and service quality
- Assist with account expansion and retention initiatives
Requirements:
- Bachelor's degree preferred
- 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
- Strong communication and interpersonal skills
- Excellent problem-solving and organizational abilities
- Ability to manage multiple accounts and priorities simultaneously
- Comfortable working independently in a remote environment
- Proficient in Microsoft Office, Google Workspace, and CRM systems
- Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
- Experience working with cross-border logistics or warehouse operations
- Data analysis and reporting experience
- Familiarity with KPI tracking and SLA management
- Ability to handle customer escalations professionally and efficiently
- Bilingual in English and Chinese is strongly preferred