Interact with internal and external partners at all levels the majority of your workday
Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)
Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations
Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say)
Develop strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns
Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders
Research, gather, analyze and communicate data efficiently
Identify and track trends, perform root-cause analysis and drive process improvement initiatives
Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays
Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role
Perform work independently, adapt to a dynamic working environment and be an effective change agent

High School Diploma or GED required
Bachelor’s degree a plus
2+ yrs (Accredo) specialty pharmacy related experience required
2+ yrs client management, program support, and collaboration with matrix partners
1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner
Exceptional communication skills (both written and verbal)
High attention to detail, impeccable organization, time management, advanced critical thinking and problem-solving skills
Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables
Proficient computer skills including all Microsoft office applications required
RxHome and CSP familiarity preferred
Professional presence while meeting virtually, both on and off camera

Program Manager

Key skills