Marketing Database Specialist

Role Overview

• Enter and maintain contact, engagement and opportunity records in InterAction, the firm CRM system
• Perform data entry for the firm’s CRM database for contacts, companies, engagements and opportunities
• Work with Marketing and IT to develop and enhance data acquisition tools and data feeds to capture engagements, contacts and other CRM information through multiple means
• Work with attorneys, paralegals and staff to acquire legacy data as well as ongoing contacts, engagements and opportunities
• Update data records, generate reports, monitor data changes on a daily basis (DCM tickets)
• Conduct regular audits of the database to insure the integrity of the data and coordinate firm and practice group mailings and event invitations
• Research all returned email and mail and update contact information as appropriate
• Merging duplicate contacts and ensuring that people are associated with companies
• Standardizing company names and address data
• Completing required fields for engagement records
• Completing opportunity records, including meetings, referrals, etc
• Resolving and promoting contacts, ensuring that necessary data fields are populated
• Running data integrity searches and producing reports
• Researching and processing data change requests and following up with users (attorneys, marketing, staff, etc.) as necessary
• Assisting with other marketing projects as needed

Requirements

• 2+ year's professional experience
• 1-3+ years of prior CRM experience preferred (InterAction 6.0 or higher)
• Excellent organizational skills
• Ability to manage multiple priorities and tasks
• Excellent written, verbal skills
• Outstanding interpersonal skills
• Proficient in Microsoft Office 2016 or higher (Excel, Access and Word)

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents