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Fraud Operational Support Manager
Collinson
Website
LinkedIn
Fraud Operational Support Manager
Cape Town, Western Cape, South Africa
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
Salesforce
CRM
Leadership
Communication
Collaboration
About this role
Role Overview
Oversee fraud monitoring processes across transactions product operations
Ensure timely investigation and resolution of fraud cases
Prioritisation of fraud cases based on risk, value and customer impact
Lead, coach and develop fraud analysts
Set performance targets (SLAs, accuracy, productivity, quality measures)
Manage staffing and capacity planning
Identify skill gaps and deliver training on fraud typologies, tools and procedures
Design and optimise end to end fraud operations workflows
Drive efficiency, automation and standardisation across processes
Track and report kay fraud and operational metrics
Requirements
Proven experience in fraud operations
Strong people leadership and performance management experience
Strong analytical, problem-solving and decision-making skills
Strong attention to detail and accuracy in data entry and reporting
Proficiency in Salesforce and related CRM tools
Ability to work with sensitive information and maintain confidentiality
Strong collaboration and stakeholder communication skills
Previous experience in customer support or operations (preferred)
Familiarity with fraud processes and financial adjustments (advantageous)
Competent in MS Excel and reporting tools.
Benefits
Equal opportunity employer
Focus on evolving high performing culture
Apply Now
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Fraud Operational Support Manager at Collinson | JobVerse