Manage the process of designing, developing, deploying and maintaining tools and processes to support operations for Technology
Lead team to document and educate users about relevant processes
Ensure alignment between processes and toolsets, modifying systems where needed to deliver desired results
Measure and improve process and tool maturity and compliance
Oversee execution of operational activities and measure process quality and compliance (incident handling, process execution, etc.)
Establish roadmap to maintain currency, incorporate new features, and delivery TS objectives through technology solutions
Partner with other teams to identify dependencies and align roadmaps

10+ years of working in an IT environment
3-5 years of technology team management experience
Experience gained through college degree programs or certifications in Information Systems, Business, or Computer Science
Excellent interpersonal, communication and teaming skills
Ability to navigate technology environment and work effectively with multiple teams
Demonstrated ability to be trustworthy and dependable
Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges
Ability to prioritize requests to deliver highest-impacting items first

Manager, Tech Services – Nuclear

Key skills