Handle inbound and outbound customer interactions across phone, chat, and email channels
Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
Build and maintain positive relationships through clear and professional communication
Provide accurate and up-to-date information using internal tools and systems
Achieve individual and team performance targets including call-handling KPIs
Maintain detailed customer records, accounts, and interaction documentation
Always follow communication procedures and data protection policies.

Native or near-native level in Italian, with fluency in English (minimum B2 level)
Strong customer service and contact handling experience across multiple channels
Excellent verbal and written communication skills with active listening ability
High computer literacy and confidence working with several systems simultaneously
Strong multitasking, time management, and prioritization skills
Customer-focused mindset with awareness of sensitive data handling
Ability to perform in a fast-paced, KPI-driven environment.

Sales Advisor, Italian

Key skills