Conduct qualitative and quantitative research across the product portfolio
user interviews, usability testing, surveys, and other appropriate methods.
Support teams with their research needs across different product areas, adapting to shifting priorities as the business requires.
Maintain methodological rigour across whatever method you're using, ensuring research is free from bias and produces evidence that holds up to scrutiny
including in a regulated financial services context.
Feed findings back into our central research repository, helping build a shared, searchable knowledge base that grows in value over time.
Support the operational side of research
creating and maintaining test scripts, keeping Dovetail well-organised, and helping evolve the tooling and practices the wider team relies on.
Help democratise research by supporting colleagues across the business to run their own studies
whether that's surveys, interviews, or interpreting findings
in a way that's methodologically sound.
Communicate findings clearly and confidently, making research accessible to audiences who aren't researchers themselves, including senior stakeholders.
Contribute to a culture of openness, curiosity, and continuous improvement within the design team and the wider organisation.

Solid, demonstrable research skills across both qualitative and quantitative methods.
Genuine curiosity
someone who wants to understand the "why" behind user behaviour and business decisions.
Strong communication skills, with the ability to articulate findings clearly and make research land with non-research audiences.
Confidence working with and presenting to stakeholders at all levels, including senior colleagues. This is a regulated financial services environment, and the ability to navigate those conversations with credibility matters.
A collaborative mindset, comfortable working alongside designers, product managers, and engineers.
A genuine interest in improving people's financial wellbeing.

User Researcher

Key skills