User Experience Designer

AppFolio is a technology leader powering the future of the real estate industry. They are seeking a User Experience Designer to lead the design of AI-driven experiences that enhance customer interactions in the leasing domain.

Responsibilities:

• Lead the design of agentic AI experiences in the leasing domain, ensuring conversational flows feel intuitive and aligned with business and customer needs
• Collaborate with your Product Management partner on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA, and product in LeanUX-inspired activities such as design studios and story mapping
• Ongoing, close collaboration with team members during each sprint, including impromptu discussions, brainstorming, pairing, and conversation thread reviews
• Support the team as needed with wireframes, flow diagrams, and mock-ups to efficiently communicate and validate design ideas
• Facilitate user research to validate ideas and prototypes, and conduct ongoing usability testing of the working software
• Evangelize a cohesive user experience via the consistent use of UI patterns from our design system and participation in weekly Design Crits with the Leasing UX team

Requirements:

• Minimum of 2 years of experience in user experience design
• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
• Experience with a variety of UX deliverables (customer journeys, wireframes, user flows, mockups, prototypes, etc.), paired with a keen sense of when to choose the right tool(s) to communicate the design
• A portfolio of software design that demonstrates your design process, skills and creativity
• Experience conducting user research, distilling data to insights, and using insights to inform the product experience
• Excellent communication, collaboration, and problem-solving skills
• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Previous experience with agentic AI is highly desired