Product Manager

Role Overview

• Own the Alumni Management product roadmap, balancing near-term customer needs with long-term platform vision.
• Define and validate product opportunities through structured discovery: customer interviews, data analysis, competitive research, and collaboration with clinical and operational stakeholders.
• Develop a clear product strategy that positions Alumni Management as a differentiated, revenue-contributing part of Kipu’s platform.
• Advocate for the alumni product internally, ensuring it has the visibility and investment required to deliver on its strategic potential.
• Partner with mobile engineering to define and ship mobile-first alumni engagement experiences across iOS and Android.
• Design engagement models that drive sustained usage: notifications, check-ins, community features, content delivery, and re-engagement triggers.
• Make thoughtful trade-offs between mobile and web experiences based on user context, workflow, and adoption data.
• Build deep relationships with alumni coordinators, clinical directors, and facility operators to understand workflows, pain points, and unmet needs.
• Translate customer insights into product decisions, ensuring the roadmap reflects real-world usage and measurable value.
• Collaborate with sales, customer success, and marketing to support go-to-market efforts, including demos, positioning, and customer communications.
• Define and recommend pricing strategies for Alumni Management that align with market trends, competitive positioning, and business objectives.
• Identify and manage strategic partnerships that enhance the product’s value, reach, and integration with the broader behavioral health ecosystem.
• Translate product strategy into well-scoped epics, user stories, and acceptance criteria.
• Lead backlog refinement, sprint planning, and release coordination with engineering and QA.
• Define success metrics for every initiative and hold yourself and the team accountable to outcomes, not just delivery.
• Proactively manage trade-offs, dependencies, and escalations to keep delivery on track.
• Manage complex issues and risks, developing contingency plans for successful product delivery.
• Lead feature testing and optimization, ensuring optimal user experience and continuous product improvement.
• Ensure Alumni Management integrates cleanly with the broader Kipu platform, including the EMR, CRM, and patient engagement workflows.
• Identify opportunities to leverage shared platform capabilities (notifications, identity, analytics) rather than building in isolation.
• Partner with other product managers to manage cross-product dependencies and shared roadmap commitments.
• Ensure stakeholder visibility into product initiatives and align strategy with business objectives.
• Manage customer expectations to ensure alignment with product delivery and business objectives.
• Mentor Associate Product Managers, fostering innovation and excellence within the team.

Requirements

• 3–7+ years of product management experience, with at least one year owning a customer-facing product end-to-end.
• Bachelor’s Degree in a relevant field (e.g., Business, Product Management, Engineering, or related), or equivalent job experience.
• Experience building or managing mobile products (iOS, Android, or cross-platform).
• Strong product discovery skills: ability to identify problems worth solving, validate assumptions, and make evidence-based prioritization decisions.
• Demonstrated ability to work closely with engineering teams, contributing to technical trade-off discussions without needing to write the code.
• Comfort with ambiguity and early-stage product definition. This is a product area being actively shaped, not a mature backlog to maintain.
• Strong strategic thinking, communication, and leadership skills, with the ability to manage complex projects and drive product success.
• Technical proficiency with product management tools (e.g., Jira, Atlassian) and data analysis.
• Deep empathy for users and a genuine interest in building products that improve outcomes for real people.
• Nice to Have: Experience in behavioral health, addiction treatment, or healthcare technology.
• Familiarity with patient engagement, alumni programs, or community-based care coordination workflows.
• Experience with notification and engagement systems (push notifications, in-app messaging, automated outreach).
• Background in SaaS product management, particularly in vertical or platform-oriented companies.
• Experience integrating acquired products into a broader platform.
• Familiarity with analytics tools (Pendo, Amplitude, Mixpanel) for measuring product adoption and engagement.

Tech Stack

• Android
• iOS

Benefits

• Highly competitive salary based on your local market’s compensation data.
• Unlimited paid time off.
• 12 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.