Monitor and review fraud alerts using the ACI PRM fraud monitoring system
Analyze transactions, historical activity, and behavioral patterns to identify suspicious or fraudulent activity
Investigate fraud cases and identify emerging and recurring fraud trends tied to specific financial institutions
Create, maintain, and monitor fraud rules to prevent future fraud losses and assess rule effectiveness
Make fraud decisions, including blocking or closing credentials when appropriate
Handle inbound and outbound fraud-related phone calls
Accurately document findings, decisions, and actions in the CRM/ticketing system
Manage multiple workstreams simultaneously, including alerts, calls, and tickets
Serve as an escalation resource and contribute to operational or strategic discussions as needed

Minimum of three (3) years of relevant experience in fraud, banking, financial services, or related operational environments
Experience working with fraud monitoring or case management systems
Strong analytical and critical-thinking skills with a high attention to detail
Ability to identify fraud patterns and make sound, timely decisions
Strong written and verbal communication skills
Ability to manage multiple tasks while balancing accuracy and productivity

Fraud Analyst

Key skills