Strong customer service skills with the ability to multi-task and support end users
Troubleshoot WMS, Windows OS, SQL Server, SSRS reports, and third-party software issues
Manage WMS environments and configuration migrations between environments
Perform WMS data administration (users, menus, zones, locations, pick/put-away sequences)
Modify and enhance reports using Dashboard, SSRS, and Crystal Reports
Design and implement enhancements to customer WMS environments
Monitor SQL performance, tune queries, and optimize indexes
Interface with customers, IT teams, project leaders, and vendors for support and implementation
Quantify and escalate issues with supporting data to ERP vendors or third parties
Mentor and develop operations team members on WMS tools and processes

Degree in Computer Science, BA/BS, or equivalent
Strong communication, listening, and relationship-building skills
Self-motivated with the ability to prioritize tasks and manage workload
Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures
Exposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and OData
Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS)
Flexible for rotational on-call support; supply chain knowledge is a plus

Attractive compensation with participation in company success
Extensive opportunities for remote work and home office arrangements along with flexible working time models
Numerous training and development opportunities, including programs offered by our ACADEMY
Fun, casual, and flexible work environment

Technical Support Engineer

Key skills