Customer Success Manager

Role Overview

• Own day-to-day customer management, implementation, and ongoing account health across the portfolio
• Serve as primary point of contact for client communications, escalations, and follow-ups
• Monitor client health, usage, and satisfaction; proactively address risks
• Partner with Operations team in Manila on end-to-end onboarding and implementation for new clients
• Manage and optimize day-to-day Client Success workflows
• Collaborate with offshore support teams and provide guidance, prioritization, and quality control for client deliverables
• Track and report on key metrics (retention, churn risk, onboarding timelines, customer health)

Requirements

• Experience in automotive industry, preferably with dealership retail experience
• Proven experience managing enterprise or mid-market clients
• Strong project management and operational execution skills
• Experience running client calls independently (executive presence required)
• Ability to manage multiple stakeholders and priorities simultaneously
• Comfortable working with offshore or distributed teams

Benefits

• Opportunity to shape client experiences
• Influence operational strategy
• Collaborate with high-performing teams