About this role
Trustmark is dedicated to improving wellbeing for everyone through a culture of trust and inclusivity. The role involves responding to a high volume of client/customer inquiries and requests, providing information, and processing customer profile changes while ensuring first call resolution.
Responsibilities:
- Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures
- Determines root cause and resolve client/customer issues, communicating with internal departments as necessary
- Enters semi-routine client/customer updates into the appropriate system
Requirements:
- High School Diploma or GED with 2 – 4 years of related experience