Key skills
Communication
About this role
Role Overview
- Assisting with customer enquiries related to space availability and booking requirements
- Proactively addressing schedule changes to ensure suitable transport solutions are arranged
- Monitoring capacity across sailings, tracking bookings against targets
- Ensuring timely confirmation of any non-standard or late bookings prior to cut-off
- Building strong customer relationships while promoting services and contributing to continuous improvement and high service standards
Requirements
- Degree, diploma or equivalent experience in Logistics, Supply Chain, International Business or Business (preferred)
- Previous experience in a customer service or related role
- Strong organisational and administrative skills with good computer literacy
- Excellent communication skills (written and verbal) and professional phone manner
- Customer-focused approach with the ability to build strong relationships
- Strong problem-solving skills and ability to prioritise and meet deadlines
- Ability to work autonomously, manage multiple tasks and perform effectively in a fast-paced environment
Benefits
- Study leave and study reimbursement
- Flexible working options
- Life Insurance benefits along with subsidized Health Insurance
- Complimentary Birthday Leave
- Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
- Opportunity to participate in volunteer initiatives
- Access to 3000+ learning resources and courses
- Opportunity for career development in Asia Pacific, Europe and other office locations globally