Define the user experience for our digital product, including the creation of process artifacts such as User Journeys, Interaction patterns, task-flows, sketches, wireframes, and Visual Design
Take ownership of translating vague or qualitative customer feedback into actionable design hypotheses and workflow improvements
Proactively seek out friction in the product experience; bring forward design problems before they are assigned to you
Leverage AI-powered prototyping tools (including Claude, Replit, Figma Make, and similar) to rapidly generate interactive prototypes for fast feedback loops with stakeholders and customers
Translate AI-assisted prototypes into high-fidelity, developer-ready designs in Figma, ensuring engineers can pick up and implement designs with minimal ambiguity
Ask the right questions of stakeholders and customers upfront—surface the design inputs that matter and cut through noise to prioritize effectively
Partner with Product Management and UX Research to identify areas of friction in the mortgage lender workflow and drive design reviews in those areas
Look for opportunities to solve problems in unique and innovative ways and help maintain visual and brand consistency between all products and platforms
Build functional prototypes to validate and test your designs

3–5 years of product design experience, with a portfolio that shows real ownership—not just execution of someone else's vision
Figma proficiency is required — candidates without strong Figma experience will not be considered; must be able to produce polished, component-consistent, developer-handoff-ready designs
Hands-on experience using AI tools (e.g., Claude, Figma Make, Replit, or similar) for rapid prototyping; comfortable moving quickly from concept to testable artifact
A self-starter mentality: you identify problems on your own, form a point of view, and drive toward solutions
Demonstrated ability to independently interpret ambiguous customer or stakeholder feedback and translate it into structured, actionable UX improvements
Genuine curiosity about the product and users—you ask questions others don't think to ask and aren't satisfied with surface-level answers
Strong communication skills—ability to present design decisions confidently, ask sharp questions in stakeholder reviews, and build alignment without being directive
Solid grounding in UX design and design thinking principles; able to manage your own workflow and deadlines with an emphasis on quality and timely delivery
A portfolio that demonstrates real problem-solving—not just polish—across digital product experiences
Familiarity with mortgage lending workflows, underwriting processes, or fintech products is a plus, but hunger to learn the domain matters more
Comfort with JIRA and Agile environments.

Product Designer

Key skills