Own the IT experience for the Madrid office while contributing to the global IT strategy.
Provide on-site support for the Madrid team and overall remote support for the whole Aily team, resolving hardware and software issues
Manage the lifecycle of IT assets (procurement, onboarding, offboarding, inventory)
Administer SaaS applications and access management systems (Entra ID, Microsoft 365, Slack, Zoom)
Ensure meeting rooms, Zoom Rooms, and AV equipment are always operational and ready for uses
Manage office network infrastructure (wireless access points and basic networking)
Contribute to global IT projects such as MDM migration, security rollouts, or automation initiatives
Develop and maintain automation scripts to improve efficiency and reduce manual tasks
Create and maintain IT documentation and user guides
Proactively identify areas for improvement in our IT processes and propose solutions

2-4 years in IT Operations, Systems Administration, or Helpdesk roles, OR equivalent demonstrated skills in IT infrastructure management.
Strong systems thinking and ability to troubleshoot complex technical issues
Deep knowledge of macOS and iOS administration in an enterprise environment (we’re an all-Apple shop)
Scripting skills (Bash, Python, or PowerShell) for automation and efficiency improvements
Experience with Mobile Device Management (MDM) solutions (Jamf, Kandji, or Intune)
Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
Fluent in both Spanish and English (written and spoken)
Strong customer service orientation and excellent communication skills.

IT Operations Engineer

Key skills