Assess and tailor support based on individual patient needs, including disease state, demographics, and treatment stage
Communicate effectively with patients and care partners, meeting them where they are in their treatment journey
Coordinate across multiple stakeholders, including: Care partners and clinical practice staff, Internal teams such as Patient Access Specialists and Field Reimbursement Managers
Track and document patient journeys in CRM systems, including needs, sites of care, and dosing schedules
Conduct timely follow-ups with patients and care partners
Develop and maintain deep knowledge of Genmab products and associated disease states
Educate patients and care partners with accurate, up-to-date clinical information
Complete and maintain required Adverse Event and Pharmacovigilance training

Native Spanish speaker required, with ability or willingness to enhance medical Spanish proficiency
Bachelor of Science in Nursing (BSN) required; Master’s degree (Science, Business, or Public Health) preferred
Minimum 6+ years of clinical oncology experience
Nurse navigation and/or OCN certification preferred
Pharmaceutical or patient support program experience preferred, including: CRM systems and virtual telephony
Motivational interviewing
Patient/nurse support program delivery
Proven experience in patient interaction and delivering exceptional patient experiences

401(k) Plan: 100% match on the first 6% of contributions
Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support
Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses

Senior Manager, Patient Engagement Liaison

Key skills