Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
Develop and implement customer service strategies that drive operational excellence.
Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.
Communicates appropriate information to the internal stakeholders in a timely and effective manner.
Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership.
Requirements
Bachelor’s degree in Business Administration or Engineering.
8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
Beginner to moderate proficiency in English.
Conversational proficiency in Spanish is a plus.
Prior knowledge of breakers technical experience is a plus.
Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.