OEM Account Manager – 2

Role Overview

• Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
• Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
• Develop and implement customer service strategies that drive operational excellence.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
• Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.
• Communicates appropriate information to the internal stakeholders in a timely and effective manner.
• Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership.

Requirements

• Bachelor’s degree in Business Administration or Engineering.
• 8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.
• Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• Retirement 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.