Manages internal and external customer post order activities, related to order handling and Project management of Local BL Motors & Generators business.
Ensures order execution as per contract and customer’s satisfaction.
Includes any technical support to customer, payment collection related assistance to FES and related teams, claims management, warranty handling and coordination of relevant functions.
Oversees the operational aspects of a local BL MG Services including project management and control, coordination with project engineering, manufacturing, SCM, quality and logistics teams.
Ensures strict adherence within the Operations with respect to policies, ABB regulations and required health, safety, and integrity standards.
Focuses on achievement of the assigned targets, through oversight and definition of improvement actions as needed.
Ensures quality and on-time delivery based on business standards and customer requests.

Full BE or B.Tech in Electrical/Mechanical Engineering
Experience of min 10 years in Project Management / Service Team Lead / Service Workshop management
Product Knowledge of Large Motors and Generators or Large Rotating equipment or Large Electrical Equipment.
Team handling experience of 4 team members
Good Customer handling experience with Regular Meetings
Customer focus
Pro-actively communicates with customers and internal functions
Ensures the resolution of post-sales customer requests/complaints/disputes
Be an escalation point for technical issues reported by customers.
Ensures customer focus, understanding of sense of urgency and care in the direct area of responsibility.
Ensures customer retention by delivering superior customer service experiences.
Relentlessly drives improvement of the customer satisfaction.
Prepares and agrees annual budget with division.
Ensures achievement of established targets.
Ensures quality and on-time delivery based on business standards and customer requests.

Operations Manager

Key skills