Own the end‑to‑end Concur expense process, including submission, audit, approval, and reimbursement workflows
Maintain and enhance audit rules, configurations, and system controls to ensure policy compliance
Identify and address process bottlenecks, system issues, and recurring user challenges
Ensure timely processing and prevent stalled or delayed expense reports
Serve as the primary point of contact for external supporting partner
Oversee daily operations, including: Ticket management and resolution, Escalations and issue prioritization, Service‑level agreement (SLA) performance
Enforce company Travel Expense policy through consistent, structured processes
Review and resolve policy exceptions, non‑compliant spend, and escalation cases
Partner with leadership to address repeat exceptions or higher‑risk behaviors
Support the implementation of controls to reduce misuse and improve policy adherence
Improve the overall user experience by reducing friction in submission and resolution processes
Explore and implement automation opportunities, including AI-driven solutions, to enhance expense validation, anomaly detection, and overall process efficiency
Identify opportunities to improve efficiency, strengthen controls, and enhance system utilization
Support initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools or

5+ years of experience in: Travel Expense, AP, or Finance operations
Process management or system administration
Proven understanding of travel expense policies, compliance frameworks, and internal controls
Proven experience managing third-party vendors or offshore support teams
Proven ability to diagnose process or system issues and drive resolution
Proven strong communication skills with the ability to engage stakeholders at all levels.

Travel Expense Program Manager

Key skills