Senior Manager, Customer Journey – Onboarding

Role Overview

• Play a pivotal role in accelerating Xero's growth by designing the ideal end-to-end onboarding experience.
• Identify significant growth opportunities and design an integrated mix of experiments, campaigns, and in-product experiences.
• Collaborate across product and go-to-market teams to define how technology and human-led motions improve the customer journey.
• Focus on defining the end-to-end onboarding journey and mapping how touchpoints connect.
• Integrate AI-powered solutions to personalize guidance and improve support quality at scale.

Requirements

• Proven ability to orchestrate complex go-to-market initiatives across product, sales, and marketing teams.
• Confidence in translating complex data into compelling narratives that drive action at all levels.
• A commercially minded approach to growth, turning research and diagnostics into clear experimentation plans.
• Native understanding of how to use AI tools to extend capacity and personalize customer journeys.
• Track record of driving revenue and adoption outcomes within high-growth B2B SaaS or fintech environments.
• Enjoy building from the ground up, comfortable operating at the intersection of high-level strategy and detailed execution.

Benefits

• Medical, dental, vision
• 401(k) match
• 21 days PTO
• 10 days of Wellbeing leave
• 5 days of Xtra Leave
• 1 volunteer day
• 12 paid holidays
• Paid parental leave