Senior Servicing Compliance Manager

Role Overview

• Developing, leading, and overseeing the Company’s mortgage servicing regulatory compliance program
• Leading a team of Servicing Compliance auditors
• Ensuring the Company maintains full compliance with federal and state servicing regulations, investor and agency requirements, and internal governance standards
• Providing strategic direction, risk oversight, and compliance leadership to safeguard the Company
• Managing the relationship with external Servicing QC vendors as the Vendor Relationship Owner
• Overseeing and managing compliance reviews of Servicing QC vendors and Sub-servicers
• Alerting appropriate management levels and internal departments to problems identified during routine testing
• Following through on all actionable items to ensure full and timely resolution is completed by responsible parties
• Managing and overseeing functional risk appetite through creation and ongoing maintenance of department risks and controls
• Assessing Sub-servicer’s compliance with applicable federal and state servicing statutes
• Creating and managing to monthly and annual Test Plans
• Identifying discrepancies and opportunities for process improvement through analysis of audit findings
• Preparing and submitting various weekly and monthly reports for management review
• Compiling and categorizing data used for monthly operational metrics
• Performing secondary review of audit findings reports for internal and external communication
• Navigating through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO
• Creating effective compliance and auditing policies and procedures as needed
• Evaluating servicer performance using scorecards and other tools
• Leading and developing a team; responsible for hiring, coaching, performance management, and training.

Requirements

• 9+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field
• Bachelor's degree in related field required
• Previous leadership experience required
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Intermediate to advanced knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs
• Advanced knowledge of all activities within the scope of compliance governance and program management
• Advanced ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership
• Advanced speaking and writing communication skills
• Certified Regulatory Compliance Manager preferred
• Occasional travel required.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Paid time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program