Ensure the processing of orders from receipt through invoicing and delivery.
Ensure order accuracy regarding pricing, product configuration, and delivery dates.
Assess the validity of credit requests.
Process merchandise returns.
Provide solutions to customer service inquiries and perform thorough follow-ups to ensure excellent service.
Respond to all internal and external inquiries related to active files/orders.
Participate in departmental technical training activities for new products.
Update the customer database.
Create new customer accounts in the system.
Update sales statistics tables for the territory.
Work in partnership with Regional Sales Directors.
Verify commissions with our manufacturers' representatives.
Support colleagues in the department with daily tasks.
Perform other tasks as assigned by the immediate supervisor.
May occasionally cover reception duties (breaks, absences, etc.).

Bilingual Customer Service Representative

Key skills