Business Analyst

Role Overview

• Design and execute website A/B and multivariate tests across eCommerce touchpoints, delivering the full lifecycle independently from hypothesis definition to readout.
• Translate ambiguous business questions into structured experimental frameworks — engage in hypothesis development, selecting metrics, sizing samples, and setting guardrails against premature decisions.
• Apply causal inference and quasi-experimental methods (e.g., difference-in-differences, holdout groups) for decisions that can't be cleanly A/B tested.
• Deliver concise experiment readouts that go beyond statistical significance to explain what changed, why it matters, and what to do next.
• Establish success metrics and trade-off criteria upfront to align stakeholders and reduce post-hoc debate.
• Identify when experimentation is the wrong tool and provide structured analytical alternatives when controlled testing isn't feasible.
• Apply best practices in data structuring to ensure accuracy and consistency across systems.
• Build and maintain analytical models that support key business decisions across moderately complex domains.
• Work with large, sometimes messy datasets to produce analysis that is defensible, reproducible, and clearly scoped in its assumptions.
• Drive the deployment of AI-powered analytics solutions — including Databricks Genie — that reduce manual analysis and surface insights faster for internal and customer-facing use cases.
• Build and maintain AI agents and automated reporting pipelines, applying best practices for reliability, accuracy, and scalability.
• Apply prompt engineering techniques to optimize model outputs, ensuring responses are consistent, trustworthy, and aligned with user expectations.
• Support in designing guardrails and governance frameworks for AI tools, establishing clear boundaries around data access, output quality, and acceptable use.
• Operationalize AI solutions on modern data platforms (Databricks, Claude, Gemini), actioning the journey from raw data to governed, consumable insight.
• Document AI workflows, prompt templates, and guardrail configurations so solutions remain usable and maintainable across teams.
• Monitor and adjust AI agent performance over time, flagging degradation in output quality and recommending adjustments to prompts, data inputs, or configurations.
• Build strong working relationships with internal and external partners to align analysis with business goals.
• Collaborate across teams to identify opportunities and deliver clear, practical recommendations.
• Maintain and improve SOPs to ensure consistency, efficiency, and knowledge sharing across the team.
• Document data sources, transformation logic, and analytical assumptions to ensure analyses are reproducible and auditable.
• Provide guidance and feedback to less experienced analysts when needed.
• Contribute to team learning by sharing insights and raising the standard of analytical practice.
• Actively develop skills to take on increasingly complex and ambiguous work.

Requirements

• 3-5 years of professional experience as a Business Analyst with strong experience in Experimentation
• Legally able to work in Canada (up to FULL TIME HOURS year-round/ no Student VISA)
• Completion of a criminal background check
• Tech skills:
• Databricks, or similar
• Basic SQL Knowledge: You can write SQL queries without using an LLM
• AI literacy, you’ll be expected to go beyond prompting
• Basic coding, like scripting in Python, would be nice
• A/B testing experience

Tech Stack

• Python
• SQL

Benefits

• 15 days of vacation*
• 1 extra day off (Inclusion and Diversity Day)
• 6 well-being (sick) days
• Hybrid work: 3 days a week in the office
• Work remotely (anywhere in the world) for up to 3 weeks
• Excellent extended health, dental, and vision benefits
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
• Mental Health Assistance/Counseling
• Virtual medical appointments
• Onsite fitness equipment with showers and towel service
• Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
• A dog-friendly office
• well-socialized pups are welcome
• Free street parking (first-come, first-serve; no reserved spots for senior leaders)
• Indoor secure bike storage with change rooms and showers
• 20-minute walk to either Main Street
• Science World or VCC Clark Skytrain stations
• 45% discount on our entire product range (15% for friends and family)