Develop and maintain strong relationships with growers and fruit-buying companies in the region.
Act as a key point of contact for customers, ensuring they maximise the value of our technology.
Conduct regular check-ins with customers to review their use of our products and provide strategic guidance.
Identify customers with a Churn Risk and set up a rescue plan with the broader team.
Identify opportunities to expand with existing customers and put together a plan to execute.
Ensure effective external and internal communication with customers and teams across regions.
Oversee the end-to-end onboarding process for new and existing clients.
Proactively address any issues or concerns raised by customers, ensuring timely resolution.
Maintain accurate records of customer interactions and activities.

Bachelor's degree or equivalent experience in customer success, business, or a related field.
3+ years of experience in Customer Success, Account Management or Business Development, preferably in the technology or agricultural sectors.
Strong communication and interpersonal skills, with an ability to build and maintain relationships.
Excellent attention to detail and proactive problem-solving skills.
Customer-centric approach to all interactions.
Proficiency with CRM software and customer success tools (e.g., Salesforce).
Ability to work independently and manage multiple priorities in a remote work environment.
Willingness to travel frequently with customers in person.
Fluency in Afrikaans and English.

Customer Success Manager

Key skills