Senior Human Services Program Specialist

Role Overview

• Help shape the quality of health care in Florida.
• Enhance the delivery of health care services through the Florida Medicaid Program.
• Provide full-time customer service to a high-volume Contact Center.
• Answer recipient and/or provider questions regarding Medicaid covered services.
• Provide Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs and make referrals to the appropriate agencies.
• Maintain up-to-date knowledge concerning the Florida Medicaid program.
• Meet or exceed contact center performance measures and metrics.

Requirements

• Two years of experience providing a professional level of customer service in a fast-paced consumer centric environment.
• Ability to accurately and quickly type and enter alphanumeric information using a computer.

Benefits

• No state income tax for residents of Florida;
• State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;
• Savings & Spending Accounts;
• 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);
• Participation in the Florida Deferred Compensation Plan (457b)