About this role
Role Overview
- Prepare mortgage insurance claims on all agencies or investor
- acquired properties
- Complete reconciliation of all advances to be included in the claim
- Validate all the necessary supporting documents needed for the claim
- Maintain clear records and reports for management regarding daily production
- Conduct internal department quality control audits of post claim activities
- Identify current trends that would result in additional training measures to be utilized by Supervisors
- Complete internal department quality assurance audit prior to claim submission
- Assist with updating appropriate workstations for claim payments
- Assist with post claim agency/client demands
- Follow up and track payment of filed claims
- Conduct miscellaneous research to complete daily tasks
- Conduct research for post-claim activities such as “missing documents and/or agency inquiries”
- Complete tasks queue and notate internal system accordingly.
- All other duties as assigned.
Requirements
- High School Diploma or equivalent required
- 4
- 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field
- Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process
- Strong knowledge of foreclosure process and appropriate guidelines
- LPS-MSP (Mortgage Servicing Platform) experience
- Ability to manage time and priorities
- Ability to make sound decisions and resolve issues
- Ability to work independently and effectively meet deadlines
- Ability to communicate effectively in writing, in person, and by telephone
- Ability to use Microsoft Office applications, specifically, Excel and Word
- Ability to maintain strict confidentiality.
Benefits
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources, including free Calm memberships
- Discounts on gym memberships, pet insurance, and employee purchasing programs
- Tuition reimbursement program that supports your continued education and professional growth.