Key skills
VoIP
About this role
Role Overview
- Make outbound calls to provided lead lists using CallTools or similar VoIP system
- Engage prospects in a clear, professional, and compliant manner
- Screen prospects based on predefined qualification criteria
- Introduce the brokerage services at a high level (no selling of policies)
- Schedule appointments for licensed agents
- Accurately log call outcomes, dispositions, and notes within the dialer or spreadsheet
- Maintain confidentiality of all prospect information
- Follow approved scripts, call flows, and SOPs
- Participate in initial training and coaching provided during onboarding
Requirements
- Native or near-native English speaking accent
- Prior experience with outbound cold calling or appointment setting
- Experience calling U.S.-based prospects
- Clear, professional phone presence
- Strong listening skills and attention to detail
- Ability to follow scripts while sounding natural
- Comfortable logging detailed call notes and outcomes
- Insurance or Medicare-related exposure (not required)
- High reliability and punctuality
- Ability to build rapport quickly over the phone
Tech Stack
- VoIP
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!