Business Applications and Systems Manager

Role Overview

• Responsible for the configuration, management, and optimization of World Renew’s core IT platforms.
• Ensure secure, reliable, and compliant operations across a multi-site humanitarian organization.
• Provide technical support, training, and troubleshooting to users worldwide.
• Support digital transformation initiatives and safeguard sensitive data.
• Lead digital transformation initiatives including migration, integration, and adoption of new technologies.
• Partner with program and operations teams to understand technology needs.
• Design and test disaster recovery and business continuity plans for global operations.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field required.
• Minimum of 5 years of hands-on systems administration experience in a global, multi-site organization.
• Direct experience supporting Microsoft 365, Salesforce, and ideally Sage Intacct, CommCare, Nexonia, and Dayforce.
• Experience providing support to remote teams in low-connectivity environments.
• Fluency in English with strong verbal and written communication skills.
• Ability to explain IT concepts clearly to non-technical staff.

Benefits

• We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.