Lab Systems Architect

Role Overview

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments.
• Manage and maintain lab snapshots, resolving configuration defects as they arise.
• Optimize lab usage policies in collaboration with Education Coordinators and Leadership.
• Monitor VM usage reports and metrics, ensuring alignment with budget and demand.
• Support LMS system integrations as required.
• Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms.
• Allocate and reset user training accounts.
• Stay current with new feature releases across all education platforms.
• Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed.
• Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps.
• Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience.
• Train internal and partner instructors on lab systems.
• Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience.
• Manage stakeholder expectations and requirements related to lab systems and processes.
• Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs.
• Document system configurations, best practices, and technical procedures.
• Own and maintain the Education Services Revenue Report, providing monthly updates to Finance.
• Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

Requirements

• Proficiency in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL.
• Proficiency in PostgreSQL.
• Experience managing hypervisor solutions and SaaS platform architecture.
• Familiarity with Syniti platforms: Stewardship Tier, ADM, SKP, and Migrate (ADMM) is a plus.
• Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint.
• Experience with Windows Server and Azure Active Directory.
• Understanding of the Software Development Life Cycle (SDLC).
• Strong technical writing and documentation skills.
• Excellent communication, collaboration, and stakeholder management abilities.
• Knowledge of GraphQL queries and mutations (preferred).
• Self-starter with a proactive approach to problem-solving.
• Strong project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for education technology and continuous improvement.

Tech Stack

• Azure
• GraphQL
• MS SQL Server
• MySQL
• Oracle
• Postgres
• SDLC
• SQL

Benefits

• Trust in your talent.
• Growth.
• Support.
• Curiosity and genuine interest in you.
• Recognition.
• An open organisation.
• Our Commitment to Inclusion.