Coordinate the design, development, testing and deployment of features into production across multiple technical teams.
Create and track project milestones, risks and dependencies.
Describe, own and prioritize all technical requirements associated with delivery.
Dive deep, understand the design details of the systems in your area, especially those related to customer interfaces, and the expectations for system dependencies.
Identify which existing systems or services will be required to change in order to implement the new capability, and work with the SDM for each system to estimate the work involved.
Implement the plan across teams, and report on progress against technical milestones to stakeholders.
Understand significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind decisions.
Ensure programs stay aligned with organizational goals.
Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.
Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what sequence.
Write effective narratives, program updates, and present them effectively to stakeholders and management team.

Bachelor's degree in engineering, computer science or equivalent
5+ years of technical product or program management experience working directly with software engineering teams
7+ years of working directly with engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
3+ years of software development experience
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Excellent understanding of the organization’s goals and objectives.
Experience with Confluence, JIRA
Experience with data analysis to capture, process, and organize data to uncover actionable insights.

Medical, dental, vision, basic and supplemental life insurance
Paid parental leave
Short and long-term disability
401(k) with a company match of up to 5%
Education Support Program
Stock Options for all regular employees (working at least 20 hours/week)
Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

Technical Program Manager

Key skills