Responsible for the handling of Miscellaneous Professional Liability claims from inception to resolution
Involves negotiation and settlement of mid to high severity Miscellaneous Professional Liability insurance claims
May be responsible for single or multi-country claims and will handle all aspects of the claims
Liaise with external and internal business partners as required
Adjudicates assigned claims within given authority and provides operational support to the claims team
With minimal supervision, adjusts to resolution the highest severity claims and drafts the most complex technical coverage analysis and letters
Acts as subject matter expert within the team
Leads litigation best practices and strategy including attending and participating in mediations, arbitrations, and trials
Provides high level of customer service to insureds and internal/external business partners
Identifies and provides potential solutions for emerging exposures and claims trends
Identifies suspected fraudulent claims and tracks with Special Investigations Unit
Maintains claim file quality according to Hiscox Claims Best Practices
Mentors other team members and develops content/conducts training for claims team and underwriters

10+ years of claims handling experience within Specialty lines of business, preferably Professional Liability
A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
Proven ability to positively affect highest severity claims outcomes through investigation, negotiation and effectively leading litigation
Expert knowledge of coverage within the team’s specialty or focus
Expert knowledge of litigation process and negotiation skills
Ability to manage defense counsel and strategy
Proven track record of mentoring others
Excellent verbal and written communication skills
Advanced analytical skills
B.A./B.S degree from an accredited College or University preferred
Adjuster licensing is required, or ability to obtain within 90 days of employment

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short
term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks

Senior Complex Claims Specialist – MPL

Key skills