Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
Perform troubleshooting, service repairs and installations of moderate complexity
Lead communications with customers and serve as escalation point for customer related concerns
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Lead installations, validations, maintenance, and service repair needs on designated equipment
Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
Or high school diploma/GED and 6 years of relevant experience
Technical capabilities including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required.

Field Service Engineer 2

Key skills