Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
Collaborate with internal partners to resolve customer issues and improve processes.
Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
May be required to complete other related duties as the need arises and/or assigned.

Bachelor's degree in engineering (e.g. biomedical engineering, mechanical, electronic, Information Engineering or other related fields) or equivalent work experience.
Good communication and interpersonal skills, able to clearly convey technical issues to non-technical staff.
Ability to work independently, with good time management and high stress tolerance.
Excellent problem-solving skills and engineering judgment to handle complex electronic or mechanical equipment issues.
Ability to acquire and possess a valid driver's license.

Field Service Engineer

Key skills