Key skills
DNSLinuxAISaaSCommunicationProblem SolvingCollaboration
About this role
Role Overview
- Respond to technical questions, information requests and support related to: Web hosting; Email services; Websites and web applications; VPS and dedicated servers; SaaS platforms and the group's services
- Identify customers' technical needs and provide follow-up via ticket, phone and other support channels
- Diagnose and resolve issues related to web services, email, DNS, applications and associated infrastructures
- Perform technical troubleshooting and incident analysis in Linux and Windows environments
- Interpret logs and identify root causes of technical problems
- Support service migrations, websites, hosting accounts and email
- Escalate more complex issues to the group's specialized teams, including acting as technical contact in English
- Collaborate with national and international teams on troubleshooting, operations and continuous service improvement
- Keep up to date with the company's platform technology, including new SaaS solutions, automation and AI-based tools
Requirements
- Fluency in Portuguese and English
- Strong aptitude for technical support and problem solving
- Good written and verbal communication skills
- Quick learner with the ability to adapt to new platforms and technologies
- Analytical skills and technical troubleshooting ability
- Team spirit and strong collaboration skills
- Technical proactivity and sense of responsibility
- Customer-oriented with a focus on service quality
- Ability to work in dynamic, fast-evolving technical environments
Tech Stack
- DNS
- Linux
Benefits
- We believe our employees' well-being is essential. Upon successful completion of the probation period, you will have access to health insurance that provides protection and peace of mind for you, with benefits available to your family.
- On your birthday, we offer a paid day off so you can enjoy the day as you wish.
- We organize social events throughout the year, from team-building activities to relaxed social gatherings, fostering colleague interaction and strengthening team spirit.
- From day one, we provide structured initial training to ensure you have the tools for a strong start. In addition, we offer continuous training tailored to your needs and professional growth within the company.
- We are committed to long-term careers. Our goal is to offer stable, consistent opportunities that support professional growth and long-term security.