Performs routine healthcare information system and application support in Epic Tapestry Benefits
Utilizes analytical skills and experiences to investigate or escalate support issues
Resolves incidents and services requests
Assists in the creation and maintenance of training documentation
Incorporates appropriate presentation techniques to support and/or lead training sessions
Researches, analyzes and makes recommendations for application workflow improvements
Creates and analyzes reports created using multiple reporting mechanisms
Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
Promotes and participates in a team approach
Works with other departments and outside vendors
Comfortable managing change with excellent problem solving skills
Manages time and prioritization of tasks on a daily basis
Proficient verbal and written communication required
Positive attitude and excellent customer service skills are expected
Ability to communicate diplomatically across integrated teams
Good interpersonal skills
Proficiency with software such as word processing, spreadsheets, and databases required
Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred

Bachelor's Degree required
Area of focus in Information Technology, Healthcare, Business, or related field preferred
One year of relevant experience in application support, hardware or interface preferred
Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing

Applications Support Analyst

Key skills