Turn incoming calls and online leads into confirmed self-storage rentals
Guide customers through unit options and pricing, matching needs with solutions
Upsell when appropriate to boost revenue and occupancy
Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals
Log customer interactions in the CRM with accuracy and timeliness
Hit key performance targets: conversions, follow-ups, and call volumes
Collaborate in team huddles and training sessions to stay sharp
Provide top-tier, on-brand customer service every time

1+ year in sales or a call center
Confident, persuasive communicator with strong listening skills
Goal-driven with a competitive edge and drive to exceed quotas
Comfortable with CRM tools, call software, and everyday tech (Microsoft Office, etc.)
Quick on your feet—adaptable, coachable, and ready to problem-solve
Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls.
Must be available to work within US time zones.
An internet speed of at least 10 Mbps download and 5 Mbps upload is required.

Working completely remote
Location independence
15 Paid leave days
Quarterly bonus
Weekend bonus
Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
Long-term position with the opportunity to grow in a stable and growing Agency
Great opportunity to grow

Call Center Sales Agent – Warm Leads

Key skills