Portfolio Lead – Director

Role Overview

• Provide guidance and leadership support to cross-functional digital marketing delivery teams
• Proactively identify or clarify challenges and make recommendations to resolve challenges
• Lead daily program operations for a portfolio of accounts, including project scope, deliverables, resource and capacity planning, and client and project profitability
• Work closely with discipline leads to assess quality control checks and process improvements
• Responsible for the digital execution and support escalation management in partnership with Director-level leadership
• Engage day-to-day client contacts to resolve program issues and ensure delivery continuity
• Measure success through client satisfaction, employee satisfaction, continued improvement to process, project effectiveness, and profitability KPIs

Requirements

• 6-8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery
• Demonstrated ability to work collaboratively across teams while contributing to the growth and development of peers and junior team members
• Exceptional written and verbal communication skills, with experience presenting to clients and cross-functional stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously without sacrificing quality or accuracy
• Able to bridge technical and non-technical audiences, translating complex requirements into clear, actionable direction for marketing and business partners
• Experience supporting or coordinating project or development teams across digital marketing programs
• Proven experience in client-facing or client management roles, with a demonstrated ability to build and maintain strong relationships and be viewed as a reliable day-to-day partner
• Bachelor’s Degree required
• Extensive hands-on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze required
• Willingness to travel up to 10–30% based on client and business needs.

Tech Stack

• Cloud

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave