Take ownership of all cash collection activities via telephone, email and letter
Chase payments in a proactive and professional manner
Prioritise calls to maximise collection on largest and oldest debts
Maintain diary with next step actions
Liaise with clients to resolve disputes and negotiate payment plans as appropriate
Build relationships with Business Units to ensure queries are resolved promptly and accounts placed on hold in line with company policy
Maintain up to date contact details and accurate records of communications with clients

The role requires a commercially minded individual who has an enthusiastic and professional approach to cash collection.
Proven experience in a credit control role (service sector experience desirable)
The ability to manage a large and varied debtor ledger
Excellent time management, organisational skills and the ability to self-manage
Strong interpersonal and communications skills both written and verbal
Proficient in the use of IT systems including Excel
Experience of the legal system advantageous

Annual leave (plus public holidays), with the option to buy or carry over leave
Enhanced parental leave (maternity, paternity, adoption)
Paid volunteering day to support causes that matter to you
Private Medical Insurance (PMI) for you and the option to cover family members
Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
Death in Service benefit
Competitive pension scheme
Life assurance policies to support you and your family
Hybrid working model
Agile working culture that supports flexible hours and smarter working
Modern office spaces designed for collaboration, focus, and wellbeing

Credit Controller

Key skills