Own the end-to-end credit control process across a diverse, global client base
Proactively manage debtor ledgers to drive timely collections and reduce Days Sales Outstanding (DSO)
Support collections activity alongside the Collections Specialist, including escalation of complex or high-value accounts
Review and set credit limits, conduct credit checks, and manage risk exposure
Partner with Sales and Client Services to resolve billing disputes quickly and professionally
Lead onboarding of new clients into internal systems and external client portals
Ensure accurate setup of billing entities, payment terms, and invoicing workflows
Serve as the primary finance contact for all client onboarding queries
Continuously refine onboarding processes to improve client experience and reduce time-to-active
Work closely with the Financial Accountant and Accounts Assistant to deliver strong AR outcomes
Collaborate with Sales and Operations teams across global markets
Foster a positive, accountable team culture focused on shared results
Identify and implement improvements to AR processes, systems, and reporting workflows
Prepare and present regular reports on collections performance, aging analysis, and risk exposure
Support month-end close activities related to receivables

5–10+ years of experience in credit control, accounts receivable, or collections
Proven track record managing international client portfolios (AU, UK, and US markets preferred)
Background in market research, media, SaaS, or data/insights industries is highly desirable
Comfortable working in lean, distributed team environments without direct reports
Deep understanding of end-to-end AR and credit control processes
Strong ability to manage client relationships and navigate billing disputes with professionalism
Experience with client onboarding, billing configuration, or financial system setup
Excellent communication and stakeholder management skills across time zones
Highly organised with sharp attention to detail and strong follow-through
Flexible and adaptable, with willingness to align schedules with UK business hours when needed.
Hands-on experience with ERP/finance systems such as NetSuite, SAP, or Oracle.
Familiarity with CRM platforms (e.g. Salesforce) is a plus.

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.
We are an equal opportunity employer and welcome all races, religions, and genders.
We have zero-tolerance for workplace bullying, discrimination, and harassment.

Senior Credit Controller

Key skills