Operational Problem Solving: Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights
AI-First Process Optimization: Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention
Data-Driven Insights: Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements
Category Operations Ownership: Support the setup and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints
Cross-Functional Execution: Collaborate with Product, Engineering, and Operations teams to implement solutions and ensure seamless execution across the business
Build & Iterate Quickly: Prototype, test, and iterate on operational improvements in a fast-paced environment, focusing on tangible impact

2+ years of experience in strategy, operations, consulting, or a fast-paced startup environment
Strong problem-solving skills with the ability to break down complex challenges and identify practical solutions
AI-first mindset: Experience or strong interest in using AI tools, automation, or no-code/low-code solutions to improve processes
Technical affinity: Strong technical understanding to collaborate effectively with engineers and build solutions
Entrepreneurial attitude: Self-starter who thrives in ambiguity, takes ownership, and is comfortable navigating high-pressure environments

Senior Strategy & Operations Associate

Key skills