Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
Coordinate with the rental department to ensure maximum utilization without compromising lease customers
Partner with Sales staff on customer calls for new business and increased customer satisfaction
Manage running costs and maintenance overheads
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

Bachelor's degree required
One (1) year or more customer service with issues resolution experience preferred
Hands-on Mechanical Knowledge
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Strong mechanical skills
Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required
Basic understanding of Business Finance, controls and metrics beginner required

Comprehensive health and welfare benefits
Medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan

Operations Management Trainee

Key skills