Lead workflow discovery for a strategic product initiative, starting with batch analytics, to understand how work moves across roles, systems, and time horizons.
Conduct and synthesize contextual research with customers and internal partners to uncover handoffs, bottlenecks, workarounds, and unmet needs.
Translate insights into practical artifacts—such as journey maps, service blueprints, and future-state flows—that help Product and Engineering make better scope and design decisions.
Design the resulting user experience end to end, including interaction design, prototyping, and high-fidelity workflows that are ready for implementation.
Validate workflows as well as individual interactions, ensuring the end-to-end experience works across feature boundaries and real customer use cases.
Partner with the UX Researcher and other designers to plan studies, share findings, and raise the quality of workflow-centered design across the team.
Contribute to design critiques, Design System evolution, and team practices by sharing patterns, learnings, and methods from your work.
Help shape how AI-enabled experiences appear within the workflows you support, with attention to trust, clarity, and role handoffs.
Serve as a strong design partner and subject-matter contributor within your product area, guiding decisions through expertise, influence, and collaboration.

6+ years of UX experience designing and shipping B2B SaaS products.
Demonstrated experience working on complex, multi-step, or multi-role workflows in technical, data-heavy, or operationally complex domains.
Strong end-to-end craft across discovery, synthesis, interaction design, prototyping, and final shipped UX.
Experience using service design or workflow-systems methods such as journey maps, service blueprints, ecosystem maps, or longitudinal workflow research.
Strong qualitative research skills, including contextual inquiry and the ability to learn from technical end users.
Portfolio that shows both problem framing and shipped product outcomes.
Experience designing for AI-enabled or agent-assisted experiences, especially where trust, explainability, or handoffs matter.
Expert proficiency with modern UX tools such as Figma, and comfort moving between low-fidelity systems thinking artifacts and high-fidelity UI design.
Strong written and visual communication skills; able to explain tradeoffs clearly to Product, Engineering, and cross-functional stakeholders.
Comfort with technical products, data-rich interfaces, and learning complex domains quickly.
Bachelor’s or Master’s degree in UX design, HCI, service design, or a related field, or equivalent professional experience.

UX Designer – Workflow Systems

Key skills