Assist in the negotiation of Non-Disclosure Agreements, Master Service Agreements, and various vendor agreements as needed.
Support the contracting process throughout the entire contract lifecycle from initial request to execution.
Support the improvement of playbooks and form templates.
Provide great client service and have the ability to escalate appropriately where required.
Oversee and manage commercial tickets within the CLM system.
Review executed commercial agreements to verify accurate metadata capture and ensure proper filing within the CLM system.
Maintain and update contract workflows as needed to reflect evolving business and legal requirements.
Lead and support initiatives to enhance contract workflows, driving efficiency, scalability, and process improvements.
Manage and optimize the integration between CLM system and Salesforce.
Partner with Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements.
Oversee and monitor the migration of commercial agreements into the CLM system via Salesforce integration.
Develop, generate, and maintain reports to support contract tracking, pipeline visibility, and legal team performance metrics.
Enhance and maintain Legal Ops dashboard in Salesforce, ensuring data integrity and delivering insights to Legal Ops Senior Manager.

Located in North America.
Hold a bachelor's degree or equivalent.
A professional with 4+ years of working with CLM and CRM systems, contract management, legal support and operations, or equivalent experience.
Experienced in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is a plus), as well as system integrations.
An excellent communicator and able to partner well with colleagues on the deal operations, legal, and procurement teams.
Experienced with high growth private companies.
Interested in working for a dynamic and agile technology business and excited to be part of a growing team.
Organized and efficient with your time and tasks.
Someone with a good sense of humor who enjoys collaborating with colleagues and working in a fast-paced, evolving environment.

100% Remote, Global Culture
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
We operate a global annual leave policy of 30 days per annum.

Contracts and Legal Systems Operations Manager

Key skills