Operations Associate – Triage

Role Overview

• Review and triage incoming Art, Ops, Admin, and Sales-related requests.
• Assign requests to the correct team, group, or individual based on request type, urgency, and scope.
• Analyze requests carefully to identify missing details, unclear instructions, potential blockers, or incorrect routing.
• Communicate with Sales, Art, Operations, Admin, Tech, Finance, and other internal teams when clarification or follow-up is needed.
• Support eligible Admin tasks and order edits with accuracy and proper documentation.
• Assist Sales through Freshchat by responding to or routing questions and concerns appropriately.
• Handle urgent or rush requests with strong judgment and a sense of urgency.
• Document actions taken on tickets clearly, including notes, updates, and screenshots when needed.
• Escalate requests to the correct team when the issue is outside Triage scope or requires deeper support.
• Maintain clean workflows by helping prevent duplicate work, unclear ownership, and unnecessary delays.

Requirements

• At least 1.5 years of experience in operations, customer experience, support, admin, or related role
• Excellent verbal and written communication skills in English
• Strong reading comprehension and attention to detail, with consistent follow-through
• Comfortable using ticketing systems, CRMs, spreadsheets, internal tools, and documentation
• Strong analytical, organizational, and problem-solving skills
• Able to work independently, manage priorities, and adapt quickly to changing workflows
• Proficient with Google Workspace; quick to learn new tools and systems
• Bonus Points: Experience in startups, in-house recruitment, or basic design/Adobe Illustrator skills for Art Triage work

Benefits

• 2-month paid Sabbatical to eligible employees