Partner with Sales leadership to drive GTM strategy, territory design, account prioritization, capacity planning, and performance optimization
Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews
Own and optimize sales processes, workflows, and systems with an AI-first mindset focused on automation and scalability
Lead Deal Desk operations, including deal structuring, approval workflows, pricing governance, discount management, and cross-functional coordination with Finance, Legal, and Sales leadership to improve deal velocity and quality
Advise leadership on sales compensation structures, incentive programs, and SPIFF strategies; oversee policy administration and governance
Partner cross-functionally with Marketing Operations to improve lead management, speed-to-lead, routing, and top-of-funnel ROI
Drive adoption, standardization, and continuous improvement across Salesforce and core GTM tools, in close partnership with the GTM Systems team.
Collaborate with Finance and executive leadership on annual planning, headcount modeling, and operational planning initiatives

Bachelor’s degree or equivalent practical experience
8 years of experience in B2B SaaS Revenue Operations or Sales Operations
4 years of people management experience leading high-performing operational teams
Strong experience supporting Sales and BDR/SDR motions in a high-growth environment
Experience owning or partnering closely with Deal Desk operations
Deep expertise with Salesforce and core revenue systems
Experience with modern GTM tooling including HubSpot, Gong, Outreach, and data enrichment platforms
Experience driving AI-enabled workflows and automation within Revenue Operations
Strong understanding of sales compensation design and GTM planning methodologies
French language proficiency is a plus

Competitive compensation package (NYC/SF: 200K
230K USD; TOR: 145K
155K CAD)
Stock options to ensure you have a stake in Pigment's growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Trust and flexible working hours
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco
High-end equipment (based on stock/availability) to do your work in the best conditions
Employer-sponsored 401(k), enabling you to prepare for retirement
Remote-friendly environment

Head of Sales Operations – North America

Key skills