central communication hub: coordinating exchanges between internal departments and clients to ensure a harmonious and consistent customer experience
relationship building & customer retention: developing long-term customer relationships through regular, personal engagement
needs analysis & satisfaction: identifying individual customer needs and ensuring satisfaction
proactive customer updates: keeping customers informed about new benefits and developments
portfolio development & implementation: continuously expanding the benefits offering and successfully implementing innovative bonus models

completed degree in business administration or comparable qualification
at least two years of professional experience, ideally in key account management, project management, or customer success management
strong service and customer orientation, combined with empathy, assertiveness, and excellent communication skills
independent, solution-oriented, strong planning and coordination skills
fluent German and English skills, both written and spoken

flexible working hours
modern office on Fuerteventura or remote work across the Canary Islands
workation perks: up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location
fair terms: 30 days of vacation, permanent contract & private supplementary health insurance
competitive compensation: above-average salary compared to the national standard
easy onboarding: support with NIE number & administrative procedures and a welcoming on-site team

Customer Care Manager, Fuerteventura or Canary Islands

Key skills