Key skills
AILeadership
About this role
Role Overview
- Set the strategic direction for Fraud Ops and FinCrime Ops, shaping structure, standards and operating models
- Own organisational design, workforce planning and operational budget across the function
- Lead operational performance, using MI and insight to drive accountability and improvement
- Partner with Product and Engineering teams to shape automation strategy and operational processes
- Drive adoption of AI and automation across the function
- Represent Operations in senior governance, regulatory and audit discussions where required
- Ensure strong governance, controls and regulatory compliance across the function
- Build leadership capability, succession plans and long term talent pipelines across Operations
Requirements
- Experienced senior operational leader with a strong track record managing large scale teams within regulated financial services or fintech
- Deep expertise across fraud and financial crime operations, including governance, controls and customer outcomes
- Proven experience leading operational transformation across technology, processes and operating models
- Commercially minded with experience managing budgets, operational investment and third party relationships
- Excited by AI and automation, with a clear view on how technology can reshape operational functions responsibly
- Strong cross functional leader who influences effectively across Product, Engineering, Risk and Compliance
- Strategic, data driven and highly pragmatic, with strong operational judgement
- Strong people leader who develops high performing teams and future leadership capability
Benefits
- Flexible work arrangements
- Option to work from abroad for up to 120 days a year
- Diversity and inclusion initiatives
- Employee resource groups